Politique d’expédition

Order Processing

 

All orders are processed and shipped within 24 to 72 business hours after payment confirmation.

 

Shipping Times

 

Estimated delivery times are as follows:

 

Canada: 5 to 12 business days

France & Europe: 6 to 14 business days

International: 7 to 20 business days

 

Delivery times may vary depending on the season, weather conditions, or carrier delays.

 

Shipping Costs

 

Shipping fees are automatically calculated at checkout based on the delivery destination.

 

Free shipping may be offered during promotional periods or on orders above a certain amount.

 

Order Tracking

 

Once your order has been shipped, you will receive a tracking number by email so you can track your package in real time.

 

Shipping Address

 

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for lost or delayed packages caused by incorrect shipping details.

 

Delays & Delivery Issues

 

If your order experiences a significant delay or delivery issue, please contact us at:

 

📧 structroll@proton.me

 

We will do our best to assist you as quickly as possible.

 

Lost or Damaged Packages

 

If your package arrives damaged or appears to be lost, please contact us within 48 hours of delivery with photos or relevant information so we can open an investigation with the carrier.

 

Contact

 

For any questions regarding your shipment:

 

📧 structroll@proton.me